熟讀2分鐘
Don't mention it.
I beg your pardon.
Would you give me your name?
Sorry to trouble you.
不用客氣。
對不起。
請問尊姓大名。
對不起，打擾您一下。

一邊聽一邊練
A: Excuse me, Miss. May I ask you some questions about cosmetics?
B: Well, all right.
A: What brand do you usually buy for your cosmetics?
B: AUPRES.
A: What are the main reasons for your cosmetics?
B: Well, It agrees with my skin and it's not too expensive.
A: Where do you usually buy your cosmetics?
B: Mostly at department stores.
A: OK, that's all. Here's a little gift for you. I wish you'd like it.
B: Thank you.
A: 小姐，打擾了。我能問一些關于化妝品的問題嗎？
B: 嗯，好吧。
A: 你一般買什么品牌的化妝品？
B: AUPRES.
A: 你買的主要原因主要是什么呢？
B: 它適合我的皮膚而且不貴。
A: 你一般在哪兒買化妝品？
B: 我一般在商店買。
A: 好的，就這些。這是給你的小禮品，我希望你喜歡。
B: 謝謝。

情景短劇扮演
（Lin Yuan from Haier company is doing questionnaire research in a shopping mall.）
Lin Yuan: Excuse me, Madam. My name is Lin Yuan. I am from Haier company. I am doing a market research now. Can I take you a few minutes to complete this questionnaire?
Customer: Sure.
Lin Yuan: What do you want to have a look at in this store?
Customer: I want to have a look at the fridges.
Lin Yuan: And from where do you usually find the information about the products?
Customer: Oh, I watch advertisements on TV or in the magazine.
Lin Yuan: Fine. Now, why did you choose this one?
Customer: It's not as expensive as the others. What's more, the company offers free service for the 12-month warranty.
Lin Yuan: Fine, well, thank you very much for talking time to complete the form. Goodbye.
Customer: Not at all. Goodbye.
（海爾公司的林媛正在商場里對顧客做問卷調查。）
林媛：夫人，打擾一下，我叫林媛，來自海爾公司�，F在我們正在做市場調查，我能占用你幾分鐘來完成這個問卷調查嗎？
顧客：當然可以。
林媛：在這個商店你想看什么呢？
顧客：我想看一下冰箱。
林媛：您是從哪得到關于這個產品信息的？
顧客：哦，我是從電視廣告和雜志廣告中得來的。
林媛：好的。還有，為什么你要選擇這個產品呢？
顧客：跟別的相比它并不貴。更重要的是，這個公司提供12個月的免費質保。
林媛：好的。非常感謝您騰出時間完成這張表。再見。
顧客：不用謝，再見。