I. Ask and answer the following questions in pairs.

1. What did. Mr. Stone want to talk with mr. Zhang?

2. Had he mentioned it in any of his previous faxes?

3. Why had he to talk about it face to face with mr. Zhang?

4. Can you tell what atate of mind he was in when he said the above things?

5. Did mr. Zhang try to settle the claim immediately?

6. What did he do instead?

7. What did mr. Stone complain about?

8. Why did he want to lodge a claim?

9. Do you think Mr. Stone did it right to lodge a claim when he found the goods to be of inferior quality?

10. Did Mr. Stone have anything to support his claim?

11. What did the survey report say?

12. What did the survey prove? Did it prove anything?

13. Could the survey report prove that the mushrooms were not well dried before packing?

14. Do you think it right for mr. Zhang to say that the damage must have happened during transit?

15. Why should the shipping company or the insurance company be responsible for the damage?

16. Why must mr. Stone lodge his claim against the sihpping company of the insurance company for the damage?

II. Multiple Choice.

1. The Far East trading Co. has expressed their desire to act ______ our sole agent in their district.

for          as          on behalf of          on being

2. Please make preparations for shipment at an early date _______ the goods before Christmas.

so as to receive      in order to be able to receive      with a view to receiving      so that we may receive

3. Your price is too high ______ in our market.

       to work on         to work onit         to work with        to be worked at

4. The following are the terms and conditions ______ the agreement has been reached between the seller and the buyer.

in which         on which          ofr which          by which

5. After inspection of the above shipment we found 5 cases ________.

    missing          losing          missed          lost

6. We have to file a claim against you _______ US $20,000.

of the amount          to the amount of          about          equal to

7. As it _______only a small quantily, we hope you will have no difficulty in settling this matter.

has involved          involved          involves            may have involved

8. we are prepared to make you a reasonble compensation, but not the amount you claimed because we _______ why the loss should be 50 % more than the actual value of the goods.

      understand          cannot see         get no information        are not sure  

9. we trust you will do your best _______ this matter settle at once.

to put        to have        to make        to be responsible

10. We regret to hear that several bags of the last _______ were broken in transit.

goods        shipment        parcels        items

III. translate the Chinese part into English.

1. When we unpacked the case, we found that.

a. 顏色不能令人滿意。

b. 貨物與碑式樣不符。

c. 包內貨物在運輸途中受到損壞。

２.Ｗe regretwe must lodge a claim against you, as

  a. 到貨中有破包５０只。

　b. 到貨短重５００公斤。

　c. 貨物嚴重損壞。

3. Further to our talk yesterday.

a. 我們堅持短重由供應商負責。

　b. 我們要求你方早日解決這一索賠。

　c. 我們提出索賠５０００美元，并附上上海商檢局檢驗報告一份。

IV. Translate the following into English orally.

  Ｆ：（憤怒而激動）你方上批貨物６月底到達我港。但是，令我們遺憾的是，經過檢驗，我們發現品質異常低劣，無法用于生產。為此我們不得不向你們提出質量索賠。

　Ｃ：不用生氣嘛。請把事情講講清楚，這樣我們才可以解決問題。請問，你有沒有把樣品帶來？能讓我看看嗎？

　Ｆ：沒問題。喏，這就是樣品。

　Ｃ：（看樣品）真是不可思議。

　Ｆ：你認為怎樣？

　Ｃ：你看，你的剪刀樣上全是斑點，而我們發運的貨樣卻是潔白無暇。你比較這兩件樣品又能得出什么結論呢？

　Ｆ：不錯，兩個樣品大不一樣。不過我們的樣品也是從你們發運的貨物上剪下來的呀。

　Ｃ：我們的貨在裝運前經過權威部門嚴格檢驗，提單也是清潔的。這說明貨物裝運時是完好無損的。

　Ｆ：到貨卻是我的剪樣這個樣子，這也是事實呀。

　Ｃ：這只能說明貨物在運輸途中遭受損害。你看這樣好不好，請你們出具檢驗報告。只要你方有證據，令人信服，我們就按國際慣例解決索賠。如果確實是因為途中遭受損壞，低廉就應找船　公司理論，怎樣？

　Ｆ：好吧，我們再談吧。